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Privacy Policy

Effective Date: April 11, 2026  ·  Last Updated: April 11, 2026

Spotless Panda Detailing ("Spotless Panda," "we," "us," or "our") respects your privacy. This Privacy Policy explains what we collect when you visit our website, call us, or book a mobile detail — and what rights you have under California law, including the California Consumer Privacy Act (CCPA/CPRA) and the California Online Privacy Protection Act (CalOPPA).

Who We Are

Spotless Panda Detailing is a mobile auto detailing business based in Pomona, California, serving the Inland Empire. You can reach us at (909) 246-0724 or in writing at 1530 La Vita Ave, Pomona, CA 91768.

Information We Collect

We only collect what we actually need to schedule your detail, show up at the right driveway, and keep in touch. Specifically:

Information you give us

  • Name, phone number, email address
  • Service address or parking location
  • Vehicle make, model, year, and condition notes
  • Appointment preferences and any special requests
  • Messages you send us by text, form, email, or social media

Information collected automatically

  • IP address, browser type, device type, and operating system
  • Pages you visit on our site and how long you spend there
  • Referring website and approximate city-level location
  • Cookies and similar technologies (see below)

Information from third parties

  • Booking and calendar data from our software provider, HighLevel
  • Payment confirmation data from Stripe (we never see your full card number)
  • Reviews you post publicly on Google, Yelp, or Facebook

How We Use Your Information

We use the information you share with us to:

  • Schedule, confirm, and follow up on your appointment
  • Send reminders, reschedule notices, and receipts
  • Answer questions and provide quotes
  • Process payments through Stripe
  • Improve our website, services, and offers
  • Let you know about promotions (you can opt out any time)
  • Comply with legal obligations and protect against fraud

Who We Share Information With

We do not sell your personal information. We share it only with trusted service providers who help us run the business, and only as needed:

  • HighLevel (LeadConnector) — booking, messaging, and CRM
  • Stripe — payment processing
  • Google — website analytics and mapping
  • Email and SMS providers — appointment confirmations and reminders
  • Legal authorities — if required by law, subpoena, or to protect our rights

We do not share your information with advertisers, data brokers, or anyone who would use it for purposes unrelated to serving your vehicle.

Your California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and share
  • Access a copy of the personal information we hold about you
  • Delete your personal information, subject to legal exceptions
  • Correct inaccurate personal information
  • Opt out of the sale or sharing of personal information — we do not sell or share your information for cross-context behavioral advertising, so there is nothing to opt out of
  • Limit the use of sensitive personal information — we do not collect sensitive personal information as defined by the CCPA
  • Non-discrimination — we will never charge you more or provide worse service because you exercised any of these rights
How to exercise your rights

Call (909) 246-0724 or send a written request to 1530 La Vita Ave, Pomona, CA 91768. We will verify your identity and respond within 45 days as required by California law. You may also authorize an agent to make a request on your behalf.

Cookies & Do Not Track

Our website uses a small number of cookies to remember your preferences and understand which pages visitors find helpful. Most browsers let you block or delete cookies in their settings.

Some browsers transmit a "Do Not Track" (DNT) signal. Because there is no industry-standard way to respond to DNT signals, our site does not currently respond to them. We do not, however, allow third parties to track your activity across other websites from ours.

SMS & Text Messaging

If you give us your phone number, you consent to receive appointment confirmations, reminders, and occasional offers by text message. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance. We will never share or sell your phone number for marketing purposes, and opting out will not affect your ability to book service.

Data Retention & Security

We keep your information only as long as we need it to provide service, comply with tax and legal obligations, and resolve disputes. We use industry-standard safeguards — encryption in transit, access controls, and vetted third-party providers — to protect it. No method of transmission over the internet is 100% secure, but we take reasonable steps to keep your data safe.

Children's Privacy

Our services are intended for adults who own or are authorized to service a vehicle. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Third-Party Links

Our website may contain links to third-party sites like Google Maps, Yelp, Instagram, or payment processors. We are not responsible for the privacy practices of those sites. We encourage you to review their policies before sharing information with them.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Significant changes will be communicated through a notice on this page or by email if appropriate. Your continued use of our services after an update means you accept the revised policy.

Contact Us

Questions about this policy, or want to exercise a privacy right? We're happy to help.

We're real people —

Reach out any time

Spotless Panda Detailing

1530 La Vita Ave, Pomona, CA 91768

(909) 246-0724

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